Shipping Policy

Free shipping around the world!

  • dokidoll shop offers worldwide free shipping.
  • Normally Manufacturing time will take 3~10 business days depending on your selected custom options.
  • Shipping time will take 5-12 working days.
  • All packaging is discreet, there are no labels, markings, or logos.
  • We ship via FedEx or UPS, a tracking number will provide once doll shipped.

How does the doll packed?

100% Discreet Packing. Your package will be in a 5 layers neutral box. Firm enough to survive the shipping. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.


  • We take product quality extremely seriously, every doll is thoroughly inspected and tested by our staff.
  • Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at [email protected].
  • We do not offer refunds for any other reason other than a product damaged on arrival.

Order Cancellations

  • Customers may cancel their orders within 24 hours of placing the order.  
  • As dolls are customized, After the 24-hour window order cancellation is not possible. 
  • Order cancellations incur a $150 restocking fee.  
  • Please email us at [email protected] with your order # for any cancellations or order inquiries.  

International Orders: Customs Taxes and Import Duties

Note:  For orders outside the United States, we are not able to assist with taxes and duties charged by your country’s customs upon reception of the goods.

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