FAQ

Do you have stock in Virginia?

Yep. We stock some dolls in VA from time to time, Do contact us before ordering.

Also, We have a warehouse in LA, Pls check the in-stock collection. those dolls are pre-made and can ship immediately. Normally you can receive your doll in 3-5 days.

Can I visit your office and order doll?

Yes, But do make an appointment before coming. As we may not always be in the office.

Also, since our in-stock dolls sold so fast in the VA office, you’d better check with us first.

Pls email us at info@dokidoll.com for an appointment. 

Do you ship worldwide?

Of course, we ship all over the world! Please contact us via email at info@dokidoll.com to discuss how we deliver dolls to your country if you are not from North America, Europe, Oceania, or Asia.

What is the shipping cost?

Free shipping around the world. There are no hidden fees, guaranteed.

Is it safe to buy from you guys?

Security is one of our main core values and in order to guarantee that our website is SSL Encrypted, we use Paypal to guarantee your privacy and safety. We also protect ourselves against fraudulent transactions using risk models and Signifyd, and we won’t process your order until we can confirm that your payment information is legit and accurate.

What materials are your dolls made of?

Our dolls are made from medical-grade Thermoplastic Elastomer (TPE) and silicone material. TPE and silicone dolls do not contain any harmful, toxic, or itchy material or chemicals.

What about the producing and shipping time?

Your sex doll is expected to arrive in 1-2 weeks. It will take 1~3 business days to complete the production and 5~7 working days to arrive at your door.

How is the doll packaging? Is it discreet?

Don’t worry, We use durable and opaque boxes without any label or brand on them. Nobody knows what’s inside!

What happens after I place my order?

  • You will receive a confirmation email after the payment is done within 12 hours.
  • Your sex doll is expected to arrive in 1-2 weeks. It will take 1~3 business days to complete the production and 5~7 working days to arrive at your door.
  • Once the doll is finished, You will get real factory photos of your doll.
  •  Once the doll is shipped, you will receive a notification along with the tracking number for FedEx or UPS.
  • We will track your order till you get it.

Note: Feel free to contact us if you have any questions about your order!

Should i worry about customs clearance?

You should NOT worry about customs clearance. As we have paid tax before, FedEx or UPS will do the rest for you. and we will be here to make sure your order goes without any problem.

Also, to guarantee your rights, we buy transportation insurance for each order. So you will never worry about receiving a damaged doll.

Note: For orders outside the United States, we are not able to provide assistance on taxes and duties charged by your country’s customs upon reception of the goods. But We offer a service to help you pre-pay import taxes and VAT in Europe, and of course with an extra fee. Please do contact us!!!

Tax Free?

Our prices include customs clearance paid in advance, You can be confident there will be no hidden costs involved when ordering from us.

Europe VAT and import taxes?

For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don’t need to deal with customs, Pls contact us after placing your order if interested.

Can I return the doll if i don't like it?

Due to the personal nature of the product we sell, we are unable to offer a standard return policy.

but Upon initial receipt of the doll, if there appears to be a defect or damage. We will handle it till you are satisfied!

What if the doll is broken when I received it?

 If your shipment is damaged by the shipping courier, please file a claim with your local office. Then send us a photo of the broken part, so we can help to handle this problem. Normally we will send you a new doll free of charge if the skeleton is broken.

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