FREQUENTLY ASKED QUESTIONS

Before Ordering

Yep. We stock some dolls in VA from time to time, Do contact us before ordering.

Also, We have a warehouse in LA, Pls check the in-stock collection. those dolls are pre-made and can ship immediately. Normally you can receive your doll in 3-5 days.

Yes, But do make an appointment before coming. As we may not always in office.

Also, since our in-stock dolls sold so fast in VA office, you’d better check with us first.

Pls email us at [email protected] for appointment. 

Of course, we ship all over the world! Please contact us via email at [email protected] to discuss how we deliver dolls to your country if you are not from North America, Europe, Oceania or Asia.

Free shipping. There are no hidden fees, guaranteed.

Security is one of our mail core values and in order to guarantee that our website is SSL Encrypted, and we use Paypal to guarantee your privacy and safety. We also protect ourselves against fraud transactions using risk models and Signifyd, and we won’t process your order until we can confirm that your payment information is legit and accurate.

Our dolls are made from medical grade Thermoplastic Elastomer (TPE) and silicone material. TPE and silicone dolls do not contain any harmful, toxic or itchy material or chemicals.

  • TPE is based on hypoallergenic material, which means that it is unlikely to cause allergic reactions and can easily be cleaned and disinfected without affecting the quality of the toy in the long run. most of the small sex toys are made from TPE.
  • It uses 100% American manufacturer Kuraray’s TPE (Thermo Plastic Elastomer) for medical use, so it is a non-toxic, odorless and safe material.
  • For silicone material, It’s very durable, some guy from doll forum posted his silicone love doll, it’s almost new even after 3 years. what’s more, A silicone doll has the most detailed and realistic vagina and anus of all doll types. 

dokidoll sex doll material WM doll certificate 

Your sex doll is expected to arrive in 1-2 weeks. It will take 1~3 business days to complete the production and 5~7 working days to arrive at your door.

Don’t worry, We use durable and opaque boxes without any label or brand on it. Nobody knows what’s inside!

After Ordering
  • You will receive a confirmation email after the payment is done within 12 hours.
  • Your sex doll is expected to arrive in 1-2 weeks. It will take 1~3 business days to complete the production and 5~7 working days to arrive at your door.
  • Once doll finished, You will get real factory photos of your doll.
  •  Once doll shipped, you will receive a notification along with the tracking number for FedEx or UPS.
  • We will track your order till you get it.

Note: Feel free to contact us if you have any questions about your order!

You should NOT worry about customs clearance. As we have paid tax before, the FedEx or UPS will do the rest for you. and we will be here to make sure your order goes without any problem.

Also, to guarantee your rights, we buy transportation insurance for each order. So you will never worry about receiving a damaged doll.

Note: For orders outside the United States, we are not able to provide assistance on taxes and duties charged by your country’s customs upon reception of the goods. But We offer a service to help you pre-pay import taxes and VAT in Europe, and of course with an extra fee. Please do contact us!!!

Our prices include customs clearance paid in advance, You can be confident there will be no hidden costs involved when ordering from us.

For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don’t need to deal with customs, ask after placing your order if interested.

From 5 to 7 working days.

Upon receiving the payment, we will start to manufacture your sex doll. It will take 1~3 business days to complete the production and 5~7 working days to arrive at your door.

In most cases, you will receive the dolls within 10 working days after placing the order.

 If your shipment is damaged by the shipping courier, please file a claim with your local office. Then send us a photo of the broken part, so we can help to handle this problem. Normally we will send you a new doll free of charge if the skeleton is broken.

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